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Do you need service NOW?

If you purchased your product through Promaxima, you can choose to contact us directly – or you may contact the dealer in which you have purchased it from. Contact us anytime to order parts or if your equipment needs service or if you have questions regarding your equipment.

To Order Parts, Pads and Cables

Cable Orders: Please supply 2 photos. A wide angle photo will help us determine the year the machine was made. The second photo needs to include the top of the weight stack to determine if the cable attached with a bolt or set screw. Please email pictures to service@promaxima.com and include your shipping address.

Upholstery orders: Please supply 1 wide angle photo of the machine to help us determine when the machine was made. Email photo to service@promaxima.com with your contact information and shipping address, a quote will be sent back to you for approval.

Other parts: Please send a minimum of 3 photos, two of the machine close up where the part is missing/damaged and one wide angle photo of the entire machine for us to determine what year the machine was made. Please email photos to service@promaxima.com and include your contact information and shipping address. A quote will be sent back to you for approval.

Warranty parts orders: To expedite warranty parts requests please email your request directly to our service department at service@promaxima.com. Include the make, model, serial number (on cardio equipment) and invoice number along with your contact information - Name, address, company name and phone number.

Preventive Maintenance Service

All manufactured products and remanufactured products perform better when they have the proper care. For a longer lifespan please follow recommended preventive maintenance procedures you received when your equipment was delivered. We can provide monthly, quarterly and yearly maintenance plans on all of your equipment, please call 713-667-9609 for more information or email service@promaxima.com .

Maintenance Information

Does your equipment need cleaning, what do you use to keep your equipment clean and looking like new? Promaxima answers commonly asked questions to help you with the upkeep of your equipment. Please call for more details

Want to become a Service Provider?

If you are interested in becoming a Promaxima service provider we would be more than happy to review your Credentials. Promaxima offers training both for customers and for Independent contractor .We take pride in not only manufacturing the finest fitness equipment, but Promaxima makes sure that the service we give to our customers is presidential.

Warranty Information

To find out if your product is under warranty, Please call our service department for Warranty Information.

Click here for cardio equipment software updates

Payment Options

To pay for service related products or services simply download our Credit Card Authorization Form (Below) and fax to the number on the form or email back to us and we will process your payment.

Download Credit Card Authorization Form (pdf)

Service Form

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